rubenmcorreia

Promoted for taking ownership of platform operations and client success in a B2B context. Provided support to over 2,500 dApps and Web3 games, creating and maintaining content across their app pages to enhance user onboarding and discoverability. Contributed to the execution of 250+ growth campaigns, distributing over $11 million in rewards to users. Introduced a community-based voting incentive that increased monthly voting activity by 37%. Worked cross-functionally with development and marketing teams to ensure smooth platform operations and high-quality user experiences.

Managed a global support team of 10+ reps, delivering 8,000+ customer service tickets with consistently high satisfaction. Reduced average ticket resolution time by 30% through improved workflows and pre-built response templates. Helped launch and mint out two 10,000 nft collections during the 2022 bear market. Supported and engaged with a 30,000+ member community across Discord and other platforms. Helped the project reach a floor value of 1 ETH during peak bear market conditions.

Developed children’s playground activities, increasing frequency from 1 to 4 per month, boosting engagement and customer satisfaction. Delivered high-quality customer service in a fast-paced retail environment. Conducted and analyzed customer surveys, presenting findings to leadership monthly to inform service improvements.

Supported billing inquiries, payment processing, and contract management. Maintained customer satisfaction rates above 95% through attentive remote support.