rumahis

Fostered a collaborative work environment conducive to professional development and innovation. Implemented new P2P processes based on user feedback. Utilised data analysis tools and techniques for interpreting data and optimising dispute resolution strategies. Provided guidance in 1:1 sessions fostering team growth and accountability. Successfully led team initiatives resulting in 20% reduced average resolution and response times, alongside a 40% decrease in pending appeal backlog. Proactively investigated scams, analysing user behaviour to take swift action, including offboarding users, and implementing bans to uphold platform integrity.

Resolved P2P disputes for users and merchants. Recognised for consistently exceeding KPIs, resulting in improved user experience Adapted dispute resolution strategies to align with MENA cultural sensitivities. Led regular team meetings to enhance P2P dispute resolution through progress updates, insights sharing, and strategic implementation. Assisted with the assessment, addition, and removal of P2P payment methods in the MENA region, fostering a flexible P2P system. Trained new hires in merchant department for resolving merchant queries. Assisted in designing process improvement resulting in 15% reduced dispute resolution times and enhanced accuracy in the MENA region.

Handle chats & calls for All-State SquareTrade customers to provide solutions for claim-related queries. Extensively use Salesforce to assist customers with claims and warranties.

Performed day-to-day financial operations on assistant manager's directives. Compiled job and worksheet for company projects. Reconciled and reported financial statements.