ryan97

Data Analyst

Data Analyst with experience in Python, SQL, and Tableau, focused on transforming raw data into actionable business insights.

Experienced in building dashboards and data reports to support business decision-making, KPI tracking, and operational analysis.

Recently, I developed a market data analysis project using Python and PostgreSQL to analyze BTC market behavior. The project includes data processing pipelines, statistical analysis, and a Tableau dashboard to visualize price trends, trading activity, and key market metrics.

Technical skills include Python (pandas, NumPy), SQL (PostgreSQL window functions), and Tableau for data visualization, KPI monitoring, and performance reporting.

Previously working in operations and customer-facing roles, I frequently worked with data and dashboards to monitor performance metrics, analyze trends, and support management reporting.

Open to Data Analyst opportunities where data can be used to support business decisions and performance insights.

Experience: 3 years

Yearly salary: $32,000

Hourly rate: $20

Nationality: 🇻🇳 Vietnam

Residency: 🇻🇳 Vietnam

Experience

Retention Manager

Winning Type (BPO)

2024 - 2025

Built and maintained Tableau dashboards to monitor retention KPIs, promotion performance, and customer lifecycle metrics. Analyzed operational data to identify key drivers of performance and recommend optimization strategies. Monitored data to detect anomalies and potential risks impacting business performance. Applied data segmentation and KPI tracking to evaluate campaign effectiveness and improve retention outcomes. Collaborated with cross-functional stakeholders to translate business requirements into data-driven insights.

B2B Customer Success Specialist

Cloversense Technology Inc. (BPO)

2022 - 2024

Analyzed client usage data and operational metrics to identify trends and improve system adoption. Developed dashboards to track performance and support business decision-making. Translated business problems into structured data analysis and measurable KPIs. Worked with engineering teams to resolve data issues and ensure data accuracy.

Customer Service Team Leader

GLOBAL B2B CONSULTANCY INC. (BPO)

2019 - 2022

Led a team of 18 agents and tracked KPI performance metrics to ensure service-level targets were met. Built and delivered weekly and monthly performance reports for management, highlighting trends and operational risks. Reviewed underperforming cases and performed root-cause analysis to improve team quality and efficiency. Coordinated with IT, marketing, and vendors to resolve system and process issues affecting operations. Designed shift schedules and capacity plans based on workload and volume patterns.

Business Development

Felson Media

2018 - 2019

Sourced and qualified potential clients using structured lead tracking. Monitored conversion performance and improved sales follow-up process based on outcomes. Achieved top-performer recognition after closing a $10,000 investment deal.

Shift Manager

Highland Coffee

2016 - 2017

Managed daily store operations and staff scheduling to ensure service capacity during peak hours. Monitored inventory levels and operational readiness to prevent service disruptions.

Skills

data-viz

python

sql

analyst

english

chinese-mandarin

vietnamese

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