rygoboi
Customer Support Specialist
Customer Support Specialist with 1+ year of experience in the gaming industry and a background in Game Development. Skilled in troubleshooting, user assistance, and social media management. Holds a Bachelor’s degree in Computer Science (Game Technology) with hands-on internship experience.
Experience: 1 year
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Service Agent
Moonton Games 2024 - 2025
Managed 200–400+ player (user) tickets daily via in-game live chat system/email, prioritizing urgent issues (e.g., account recovery, payment disputes). Processed 800–1,000+ chats/day. Collaborated with dev teams to report and resolve in-game bugs, improving user experience.
Game Developer Intern
Binus University 2022 - 2023
Assisted in developing game prototypes using Unity and C#. Assisted in game audio design. Supported the video editing for game competition.
Skills
crypto
gaming
web3
customer-support
english
indonesian