ryoraynard

Technical Support Level 1

I am writing to express my enthusiasm for opportunities in the technology and data-driven sectors, where I can leverage my academic background in Information Systems and diverse professional experiences to contribute meaningfully to innovative projects. My experience in 3 company is using Zendesk for a Customer Service tools and WHMCS for the ticket support : As a Support we helping customer problem from error compatibility/DDOS attack/malware/etc and helping Sales about product knowledge, helping billing about invoice, POS System for report logistic, sales, and setup promotion, And last is Whatapp Bussiness API to make a special promotion for loyal membership. I am interested in the world of cryptocurrency which has increasingly large adoption starting from large institutions that have entered it and BTC & ETH already accepted recently and in the future that the country adoption , Im starting my crypto Spot trading on 2021 searching low cap to get big bet and move to 2023 trying futures and playing social app Friend Tech and 2024 im start using Cold Wallet, Telegram Bot and farming Airdrop.


Experience: 1 year

Yearly salary: $12,000

Hourly rate: $15

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Finance Administration
IEC Eye Care
2024 - 2024
-Exchange original invoices with customers and vendors. -Follow up insurance receivables to ensure timely payment. -Carry out periodic stock-taking to ensure inventory data accuracy. -Collaborate with cross-departmental teams to ensure efficient workflow and the achievement of financial and operational targets
Data Analyst & IT
William Perkasa ( Raja Susu )
2024 - 2025
- Customer Complaint Monitoring & Reporting : Ensuring customer satisfaction by efficiently tracking, resolving, and analyzing feedback to improve processes. - Membership Management : Building meaningful customer relationships through effective membership points and reward. - Monthly Promotional Campaigns : Strategically setting up and managing promotions on Point-of-Sale (POS) systems to boost sales. - WhatsApp Blast/WhatsApp Bussiness API : Utilizing WhatsApp blasts for targeted membership get the special promotions and delivering impactful messages. - Optimized E-commerce.
IT SUPPORT/TECHNICAL SUPPORT
DEWAWEB
2023 - 2024
-Setup Hosting -Monitoring Server -Register & Renewal Domain -Issue & Install Secure Sockets Layer (SSL) -Helping Customer Via Chat(Zendesk) & Ticket Support(WHMCS) related Hosting, Domain, Webmail, DNS Management(Name Server, A Record,CNAME,mx,txt), SSL(DV, Wildcard), Wordpress(wordpress limit, critical error, error themes/plugin).

Skills

sales
customer-support
english
chinese-mandarin
indonesian