sabrinatran

 As a current technical support specialist and deployment specialist adept in system analysis, diagnostics, and troubleshooting, I have acquired a wealth of experience in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. I am confident that my skills and experience make me a strong candidate for the position. In my current role as a Deployment Specialist at Agfa Healthcare, I led the successful implementation of Agfa Healthcare’s Enterprise Imaging Platform across multiple sites, resulting in improved workflow efficiency and enhanced patient care in hospital and clinic settings. I provided technical expertise and guidance for the integration of Agfa’s PACS systems with other healthcare systems, such as cardiology, radiology, and EMR systems. Additionally, I conducted on-site training sessions during Go-Live events for hospital staff on the use of Agfa Healthcare solutions, resulting in high user satisfaction ratings. Prior to my current role, I worked as a Technical Support Specialist at Jacobs Engineering Group and Medilynx, where I communicated with customers to identify issues, walk through solutions, and initiate corrective actions to restore service and functionality. I received inbound phone calls from customers to provide second-level support and remotely troubleshoot issues with service, equipment, or customer accounts. I documented and updated case notes for each customer and work order and maintained compliance with established and updated policies and procedures with minimal supervision. I hold several certifications in security and cloud computing, including CompTIA Security+, Microsoft Security Operations Analyst Associate, Splunk Core Certified Power User, and AWS Certified Cloud Practitioner. In addition, I possess a Bachelor of Science degree in Chemistry and Biology from Xavier University of Louisiana. I am proficient in HTML, CSS, Javascript, Threat Analysis, Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft 365 Defender, Microsoft Azure, Cloud Computing, Oracle Linux, Putty, Splunk, Software/Hardware Upgrades, Customer Support, and Troubleshooting. I am excited about the opportunity to bring my expertise and passion for technology to your team.