safuuan
Customer Support Specialist
Motivated and tech-savvy, I bring over 1 year of hands-on experience in IT support and customer service, with a focus on troubleshooting, system setup, and user training. My background in Computer Science has equipped me with foundational skills in Python, C/C++, and Laravel, along with real-world exposure to front-end development and GIS-based applications.
During my part-time role, I independently resolved 90%+ of technical issues—proving my ability to think on my feet and communicate clearly with users. I thrive in dynamic environments where learning never stops and teamwork drives results.
Now, I’m looking to grow in a fast-paced IT or software support environment where I can continue helping users, refining processes, and contributing to better digital experiences.
#ITSupport #CustomerSupport #Helpdesk #TechSupport #FrontEndDev #Laravel#Troubleshooting #UserExperience #ComputerScienceGrad #TeamPlayer #TechGrowth
During my part-time role, I independently resolved 90%+ of technical issues—proving my ability to think on my feet and communicate clearly with users. I thrive in dynamic environments where learning never stops and teamwork drives results.
Now, I’m looking to grow in a fast-paced IT or software support environment where I can continue helping users, refining processes, and contributing to better digital experiences.
#ITSupport #CustomerSupport #Helpdesk #TechSupport #FrontEndDev #Laravel#Troubleshooting #UserExperience #ComputerScienceGrad #TeamPlayer #TechGrowth
Experience: 1 year
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Customer Support (Part-Time)
Semicolon 2024 - 2025
Provided technical support to customers by diagnosing and resolving issues in a timely manner. Delivered front-line support during events, assisted customers with check-ins, and ensured a smooth customer experience. Improved the smoothness of guest check-in by 25% by streamlined support workflow. Maintained clear communication with customers to ensure understanding and satisfaction with provided solutions.
Intern – Front-end Developer
Spatialworks Sdn Bhd 2018 - 2018
Designed and developed a responsive internal staff portal using Laravel to enhance task efficiency. Participated in team meetings to understand UI/UX requirements and translated into working interfaces. Assisted in troubleshooting and debugging issues during the testing phase.
Skills
blockchain
customer-support
front-end
git
laravel
english
malaysian