sajanb

It Manager

  Proactive and accomplished IT professional with over 15 years of experience in IT strategy, project management, and infrastructure management. Demonstrated expertise in leading global IT projects, implementing cutting-edge technologies, and driving organizational growth. 
  Avid Learner and operates with growth mindset, know to keep his calm in high stress situations to think out of the box to come up with reasonable solutions to issues in hand.
  Passionate about emerging technologies such as Blockchain, AI, and the Metaverse and looking forward to working in this industry and making an impact with new products being introduced to market. Excels in building strong vendor relationships, optimizing IT infrastructure, and delivering innovative solutions. 


Experience: 10 years

Yearly salary: $130,000

Hourly rate: $200

Nationality: 🇮🇳 India

Residency: 🇭🇰 Hong Kong


Experience

Office IT Analyst, Asia Hub
EF Education First
2014 - 2015
Orchestrated the setup of the Hong Kong office, implementing efficient IT systems to meet business needs. Collaborated with stakeholders to understand requirements and deliver tailored IT solutions. Managed projects involving upgrades, hardware/software installations, and troubleshooting.
Senior Service Desk Analyst
EF Information System Pvt Ltd
2012 - 2013
Provided expert-level support, resolving escalated issues and ensuring adherence to service level agreements. Conducted training sessions for team members, maintaining high standards of service delivery.
Service Desk Analyst
EF Information System Pvt Ltd
2011 - 2012
Managed Active Directory, Microsoft products, and network infrastructure across global offices. Oversaw system monitoring, troubleshooting, and resolution of hardware/software issues. Implemented ITIL best practices, ensuring efficient incident management and resolution.
Technical Support Engineer (Associate)
Aditya Birla Minacs Worldwide Ltd
2009 - 2011
Provided technical support for Apple iPods and iPhones, resolving hardware and software issues. Resolved system issues in relation to iTunes.

Skills

ai
blockchain
metaverse
solana
web3
project-manager
english