sakhaafriyan
Customer Support Specialist
Customer Service Specialist with 3+ years of experience in inbound support and customer communication, coming from the finance and banking industry. Skilled in handling high-volume inquiries, delivering solutions with empathy, and explaining complex processes in a clear, human-centric way. Comfortable working in fast-paced environments and remote teams. Passionate about onboarding users into tech-driven ecosystems like Web3, and capable of adapting to new tools and platforms quickly.
Experience: 3 years
Yearly salary: $10,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Agent Inbound
Bank Indonesia 2023 - 2025
Served as the voice of Bank Indonesia through BICARA 131, delivering accurate regulatory information and support to stakeholders via high-volume inbound calls
Agent Inbound
Bank KBBank 2022 - 2023
Delivered end-to-end customer support for banking and credit card services, resolved client complaints, hosted monthly reward events as MC, created engaging content, and was recognized as Best Agent in May 2022.
Relationship Officer
PT Maxco Futures 2021 - 2021
Worked at Maxco Futures, a stock brokerage firm, where I was assigned to two divisions: Relationship Officer in the first week, and Corporate Team for the remainder. In the Corporate Team, I was responsible for managing operational data using Google Sheets, preparing daily reports, and occasionally participating in presentation rehearsals. This role provided strong exposure to financial operations, data handling, and cross-team collaboration in a fast-paced, compliance-driven environment.
Skills
admin
community-manager
content-writer
crm
customer-support
data-entry
email-marketing
music
office
teaching
web3
writer
english
indonesian