sakshee

Supported validator and node operations for testnet and mainnet environments under the guidance of core engineering teams. Investigated node synchronization issues, RPC connectivity problems, configuration errors, and network-related failures. Assisted developers and operators in troubleshooting RPC usage and node access issues using logs, metrics, and request testing. Performed log inspection and root-cause analysis for validator and infrastructure-related incidents. Worked with Docker-based deployments and configuration files to maintain node stability. Escalated reproducible issues to infrastructure and engineering teams with clear context and supporting logs.

Provided production infrastructure support for Adobe Magento environments. Monitored systems using Grafana and New Relic; responded to alerts within SLA windows. Investigated network, application, and performance issues using Linux CLI tools. Coordinated incident response through Jira and ServiceDesk with cross-functional teams. Managed and resolved customer-impacting tickets via Zendesk and internal ticketing systems.

Led technical incident response for application and infrastructure outages. Conducted root-cause analysis and implemented monitoring improvements to reduce recurrence. Enhanced Grafana dashboards and alerting thresholds to improve observability and visibility. Served as escalation point for complex operational and infrastructure issues.