saloniankita

Monitored platform operations of a question-answer marketplace by analyzing question backlog, live question volume, and expert response rates to ensure timely resolution of student queries. Tracked expert productivity against monthly response targets, evaluating whether daily and mid-month progress aligned with contractual performance benchmarks. Analyzed expert behavior patterns to identify question skipping trends, examining factors such as question complexity, subject category, and response time. Generated insights to help optimize expert participation, workload distribution, and platform response efficiency, ensuring a higher percentage of questions were answered within expected timelines.

Partnered with early-stage startups and digital businesses to analyze product adoption challenges and platform engagement patterns. Conducted user behavior analysis and UX research to identify friction points affecting conversion and onboarding. Evaluated payment workflows, pricing models, and marketplace participation dynamics to improve platform efficiency. Provided data-informed recommendations for product improvements, pricing strategies, and user experience optimization.