samtaylor

Supported a multi-country remote marketing team, delivering content across announcements, blogs, threads, social posts, and community competitions. Converted product updates into clear community messaging for Discord and X, improving clarity and engagement around releases. Managed an ambassador group, created weekly on-topic talking points, and ensured ambassadors stayed aligned with the latest product updates. Co-organised weekly Discord Office Hours and X Spaces, supporting topic planning, coordination, and ecosystem update discussions. Conducted ongoing research into AI/Web3 trends and narratives to inform positioning and content direction. Produced image and video assets using AI tools to increase speed and variety of marketing outputs. Supported release readiness with QA, tested new workflows end-to-end, flagged issues, and suggested copy improvements ahead of launch.

Supported a multi-country remote marketing team, delivering content across announcements, blogs, threads, social posts, and community competitions.

Manage ongoing community operations, engagement, and member support for a web2 gaming-focused Discord server.

Managed daily community engagement at scale, answered questions, guided users to resources, and improved support outcomes. Handled support tickets and escalations, helping narrow down root causes and improving resolution efficiency. Built community activation through Discord competitions and engagement initiatives. Coordinated 8 ambassadors, provided updated talking points, and ensured product context stayed accurate and consistent.

Led moderation, engagement, and member support, keeping discussions organised and users directed to key resources.

Run day-to-day operations for a successful alpaca farm, focused on pedigree breeding stock and alpaca showing across the UK.

Delivered customer-facing projects end-to-end, including quoting, scheduling, and on-time completion under pressure.