samueljohnmallo
Customer Support Agent
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Customer-focused and tech-savvy Customer Support Specialist with 4 years of proven experience in delivering excellent customer service through live chat, email, social media, and ticketing systems. Skilled in handling high-volume support requests, resolving conflicts, and maintaining client satisfaction. Known for strong communication, empathy, and the ability to troubleshoot issues efficiently. Seeking to bring a positive impact to a fast-paced support team.
Experience: 4 years
Yearly salary: $32,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community & Support Agent
NextGen Crypto Hub – Remote 2020 - 2022
Moderated Telegram and Discord channels with over 50,000 members. Responded to user queries and escalated technical issues to dev team. Handled conflict resolution and scam prevention through proactive moderation. Created FAQs and walkthroughs to reduce support load.
Customer Service Assistant
SwiftTel Nigeria – Lagos 2019 - 2020
Handled walk-in and phone queries, billing complaints, and service upgrades. Increased customer retention by 18% through personalized follow-up calls. Trained two junior staff in CRM and professional communication.
Skills
moderator
customer-support
english