samuelsato

Client Experience Specialist

Passionate about delivering top-tier customer experiences, I specialize in client support and community management within fintech and Web3 spaces. With a strong background in payment solutions and digital communities, I excel at managing customer queries, optimizing support processes, and fostering engaged online communities. As a Major Community Manager and a seasoned Client Experience Professional, I bring expertise in WhatsApp support, chatbot-style communication, and strategic engagement to drive user satisfaction.

Always staying ahead of industry best practices, I am committed to enhancing customer interactions, streamlining support workflows, and building thriving communities that add value to brands. Looking for opportunities to apply my skills in customer support and community management for forward-thinking Web3 companies.

Experience: 4 years

Yearly salary: $10,000

Hourly rate: $0

Nationality: 🌏 Remote

Residency: 🇳🇬 Nigeria

Experience

INTAKE COUNSELLOR

LAGOS STATE MINISTRY OF HEALTH, FOLARIN COKER STAFF CLINIC (NYSC)

2021 - 2022

Assessed and monitored 100+ patients with mental disabilities and substance abuse issues. Designed treatment plans that led to a 30% improvement in patient recovery rates. Conducted psychological tests and counseling sessions for 80+ clients. Developed and managed confidential client records with 99% accuracy. Facilitated referrals to rehabilitation programs, increasing successful transitions by 25%. Coordinated administrative tasks, reducing paperwork processing time by 40%. Implemented support programs that improved patient adherence to treatment by 15%.

FREELANCE CUSTOMER CARE / INTERN

NITTY APPARELS FASHION AND CLOTHING LIMITED

2011 - 2017

Managed over 200+ client cases, ensuring smooth order fulfillment. Reduced order resolution time by 40% through improved communication. Maintained accurate customer records, achieving a 98% data accuracy rate. Coordinated with logistics teams, improving delivery time efficiency by 35%. Increased customer satisfaction ratings by 20% through enhanced support. Developed internal documentation that reduced onboarding time for new staff by 50%. Contributed to business growth by implementing personalized customer engagement strategies.

Skills

communications

community-manager

copywriting

customer-support

english

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