samueltosin
Customer Service Representative
Detail-oriented Virtual Assistant with over 5 years of experience in administrative roles, customer service, and project coordination. Proven expertise in managing schedules, preparing documents, maintaining client databases, and supporting teams remotely. Skilled in using a wide range of digital tools such as Google Suite (Docs, Sheets, Calendar, Slides) and Microsoft Office packages (Word, Excel, PowerPoint). Excellent communicator with a strong ability to handle multiple tasks and deliver high-quality results in a fast-paced, virtual environment.
Experience: 5 years
Yearly salary: $20,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Administrative Lead
Foremost Fintech Global 2024 - 2024
∙ Oversee branch-level operations, ensuring smooth execution of administrative tasks and client interactions. ∙ Coordinate meetings, manage schedules, and ensure prompt communication between staff and clients. ∙ Maintain accurate records of branch activities, including client documents and project reports. ∙ Provide administrative leadership to the team, ensuring all operations run efficiently
Virtual Assistant / Customer Service Rep
MAX NG 2022 - 2023
∙ Handled customer inquiries via phone and email, ensuring prompt resolution of issues. ∙ Identified and resolved customer complaints quickly and efficiently while delivering excellent service standards. ∙ Managed client data, updated CRM systems, and provided detailed reports on customer interactions. ∙ Assisted in administrative tasks including preparing documents and coordinating virtual meetings.
Administrative Support
Wema Bank 2021 - 2022
∙ Managed customer databases, ensuring up-to-date and accurate records for reporting and client follow-up. ∙ Provided administrative support for client communications, appointment scheduling, and document preparation. ∙ Assisted in organizing promotional events and virtual meetings, streamlining communication channels.
Administrative Support
stanbic ibtc bank, iyana church, ibadan, oyo state 2017 - 2019
∙ Supported administrative tasks including scheduling, email management, and preparing reports. - Conducted research and maintained detailed records of marketing activities and customer engagement. - Coordinated virtual and in-person meetings, ensuring smooth communication flow between teams
Skills
communications
customer-success
customer-support
virtual assistant
english
yoruba