sandra

# RAPHAEL-HARRY SANDRA ONYINYE Surulere, Lagos State, Nigeria 📞 +234 803 346 1972 | ✉️ [[email protected]](mailto:[email protected]) | 🔗 linkedin.com/in/sandraonyinye --- ## PROFESSIONAL SUMMARY Results-driven **Business Development and Operations Manager** with over **8 years of experience** across customer service, operations, sales, and risk management within fast-paced environments. Certified Customer Service Professional with a strong record of exceeding revenue targets, improving operational efficiency, and building high-value client relationships. Recognized for leadership, communication, and problem-solving skills, with the agility to thrive in diverse and global organizations while delivering measurable business impact. --- ## CORE COMPETENCIES * **Customer Service Excellence:** Improved customer retention by **65%** through service optimization and relationship management. * **Operational Efficiency:** Reduced sales losses by **70%** via proactive inventory control and process streamlining. * **Business Development & Negotiation:** Secured strategic partnerships that expanded market reach and revenue opportunities. * **Sales Performance Management:** Exceeded sales targets by **112% within 3 months**; implemented tracking systems that increased team productivity by **30%**. * **Leadership & Team Management:** Led cross-functional teams to drive **25% growth** in customer base and revenue. * **Technology & Data Proficiency:** Microsoft Office Suite, CRM systems, sales analytics, and operational reporting. --- ## PROFESSIONAL EXPERIENCE ### Business Development Manager **I-Fitness Health and Wellness Center | Lagos, Nigeria** *2022 – Present* * Identified and secured new business opportunities aligned with organizational goals, driving a **20% revenue increase** within the first year. * Built and maintained strong relationships with clients, partners, and stakeholders, resulting in a **15% increase in client engagement**. * Conducted market analysis to refine service offerings and strengthen competitive positioning. * Executed targeted marketing campaigns and promotional events that increased membership by **30%**.

Branch Operations Manager **I-Fitness Health and Wellness Center | Lagos, Nigeria** *2020 – 2022* * Managed daily operations and supervised a team of **15 employees**, improving service delivery and customer experience. * Streamlined administrative and operational processes, reducing operating costs by **10%**. * Designed and implemented customer loyalty initiatives that boosted repeat business by **40%**. * Consistently exceeded sales targets by **25% quarter-over-quarter**.

Delivered high-quality customer support that increased customer retention by 65%. Introduced a daily sales tracking system, improving team performance by 30% and achieving 95% of sales targets within three months. Negotiated and closed partnerships that expanded the organization’s client base by 25%. Strengthened inventory management practices, reducing sales losses by 70%.