sanket

Drove innovation in industrial equipment SaaS by implementing TwinGPT, a document-based language model chat, significantly enhancing user interaction for natural language queries about complex industrial machinery. Architected and implemented SoulGPT, a sophisticated document-intelligence framework capable of extracting structured data from diverse industrial documents (e.g., diagrams, handwritten BoMs) by integrating pluggable processors (e.g., Textract for OCR, Unstructured.io models), which automated data processing workflows, enabled critical data insights, and significantly increased data extraction versatility and efficiency to handle varied client data. Engineered complex, high-volume data migration scripts between critical AWS data sources (Neptune, DynamoDB, S3) and external systems (Autodesk Forge), ensuring data integrity and seamless system interoperability for internal environment management and enterprise clients with their own AWS infra. Architected and implemented a comprehensive, high-performance search functionality using OpenSearch, indexing and unifying data from disparate sources like Neptune (Graph DB) and DynamoDB, improving data discoverability and user efficiency across the application. Conducted a full-scale backend system audit, identifying and resolving critical performance bottlenecks which led to significant improvements in system responsiveness and scalability for the SaaS platform. Contributed to the successful achievement of SOC 2 compliance for the SaaS platform, implementing and maintaining robust security and operational controls crucial for enterprise client onboarding and data trust. Developed and optimized Serverless backend features for the SaaS platform, ensuring robust performance and high scalability to support growing user loads and feature demands. Enhanced UI components to seamlessly integrate and support new, complex features while maintaining existing functionalities, improving overall user experience and product adoption.

Spearheaded the 0-1 Backend development of DoubleTick.io from inception, overseeing feature design and implementation across the Software Development Life Cycle, resulting in successful product launch and rapid user adoption. Implemented a robust and secure Firebase-based authentication scheme, enhancing product security and reducing potential vulnerabilities for a critical consumer-facing application. Single-handedly integrated multiple WhatsApp Business APIs (Cloud API, 360Dialog, Gupshup), establishing a foundational element for DoubleTick.io and enabling scalable messaging capabilities for thousands of businesses. Co-architected and implemented high-performance message queues leveraging Redis, successfully processing over 10000 messages per minute, which became a cornerstone for the product’s real-time communication capabilities. Led a team of 4 Engineers, oversaw task delegation, provided critical technical guidance, and architected scalable solutions, consistently ensuring the timely completion of high-quality deliverables and improving team productivity by 25%. Collaborated extensively with cross-functional teams (QA, Frontend) to deliver reliable and integrated backend solutions, reducing integration issues by 20% and accelerating feature deployment cycles. Successfully integrated 8+ third-party software products, including leading CRMs (Zoho, Leadsquared), Payment Gateways (Stripe, Razorpay, PhonePe), and Subscription Management Systems (Chargebee), expanding product functionality and market reach. Managed and developed the entire Custom Bot Builder product, implementing complex customer journey features leveraging Graph Database (Neptune), which increased customer engagement by 30% (as per our analytics and customer feedback) and streamlined automated support workflows. Engaged in regular strategic discussions with leadership and product teams, providing insights on feature feasibility, technical design, and prioritization, directly influencing product roadmap decisions and ensuring engineering efforts aligned with overall product strategy.