saurabh03198

Analyzed large volumes of media campaign data with python to improve MyBell app system design, boosting sales conversion by 10% and reducing customer care calls Conducted competitive analysis using churn data in MicroStrategy to develop the Rendezvous Quebec Loyalty program, reducing churn by 5% through targeted engagement strategies Implemented Matomo analytics reporting for Staples and Air Canada, enhancing monthly customer engagement by 6-8% through improved executive reporting and KPI development

Designed a cloud-based serverless AI-driven workflow to automate communication with delinquent credit card and personal loan customers, reducing collection costs by 17–20% Collaborated with product manager to integrate end-to-end ML systems into personalized debt collection strategies, boosting liquidation rates by 25–30% for leading US banks Engineered ETL workflows by developing Python scripts for automated data ingestion and refining data pipelines using AWS, achieving a 70% reduction in processing time Deployed production-grade chatbots with LLMs and RAG, enhancing customer self-service and digital payments by capturing responses to refine chatbot decisions and boost retention Directed product deployment in collaboration with sales team, delivering AI solutions that secured 2 international bank clients by analyzing transactions data within 6 months