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Senior Analyst
Improved customer satisfaction by providing prompt and efficient service.
- Managed difficult customer situations to maintain company reputation.
- Delivered high-quality service with professionalism and attention to detail.
- Provided training and supervision for branch operations staff.
Iām for customer support.
Iām for customer support.
Experience: 5 years
Yearly salary: $226,000
Hourly rate: $60
Nationality: š³š¬ Nigeria
Residency: š³š¬ Nigeria
Experience
Cyber Security
Ecobank Nigeria Ltd 2022 - 2025
Protecting Systems and Networks Monitoring and Responding to Threats Ensuring Data Privacy and Integrity Implementing Security Policies and Compliance Educating and Training Users
Customer service support
Ecobank Nigeria Ltd 2018 - 2022
Maintaining a good relation with customers. Addressed customer queries, resulting in enhanced customer confidence. Improved customer satisfaction by providing prompt and efficient service. Managed difficult customer situations for maintaining company reputation. Resolved conflicts quickly whilst preserving positive business relationships. Implemented customer follow up to uphold service standards. Met daily targets by efficiently managing workload within set tim
Skills
customer-support
analyst
english