seanking199603

Web3 Community & Operations Support & Customer Support

Web3 community and operations professional with hands-on experience in crypto since 2015. I actively use major exchanges including Binance, OKX and Bybit, and have practical experience with spot and futures trading, staking, wallets, DeFi, DEXs, cross-chain tools and multi-chain ecosystems. I have also participated in various Web3 campaigns, testnets and on-chain activities across different blockchain ecosystems. 

As a native Chinese speaker, I have a good understanding of Chinese-speaking Web3 users and actively follow crypto projects, campaigns and industry trends through X, Telegram and Discord. I maintain my own crypto-focused X account where I share project information, exchange campaigns and Web3-related content. I am comfortable researching new projects, understanding campaign rules, organizing information and explaining Web3 products or processes clearly to users. 

My professional background also includes extensive experience in customer support, business operations, data management, CRM systems, Excel, online research, documentation and cross-functional coordination. I am experienced in handling user inquiries, tracking and resolving issues, coordinating with different teams and turning complex information into clear and practical guidance. 

I am familiar with major CEX and DeFi products and understand common user issues related to exchanges, wallets, networks, gas fees, token approvals, swaps and cross-chain transactions. I also have strong awareness of account security, phishing, wallet permissions and common risks in the Web3 environment. 

I am currently looking for remote, part-time, freelance or contract opportunities in Chinese Community Support, Community Moderation, Web3 Operations, Crypto Customer Support, Social Media/X Support, and Content or Research. I am particularly interested in flexible, long-term cooperation with reliable Web3 teams and global projects serving Chinese-speaking users. 


Experience: 3 years

Yearly salary: $30,000

Hourly rate: $20

Nationality: 🇨🇳 China

Residency: 🇨🇳 China


Experience

Operations & Customer Support Manager
Sun Chateau Company
2013 - 2026
Supported daily business operations and customer service activities, coordinating internal teams and external partners to resolve customer and operational issues. Managed customer data, CRM records, reporting and service follow-up. Used Excel and business systems for data organization and analysis. Prepared procedures, user documentation and operational guidelines. Experienced in online research, issue tracking, cross-functional communication and problem solving.

Skills

community-manager
english
chinese-mandarin