seldamaria

French Senior Customer Service

I am a dedicated and adaptable professional with a strong background in customer service and sales. I take pride in my ability to communicate effectively, solve problems efficiently, and manage time well to meet customer needs and deliver excellent results. Throughout my experience, I have worked closely with a diverse range of clients, resolving issues promptly and ensuring a positive customer experience.

While I have not worked specifically in a KYC (Know Your Customer) department, I have handled numerous cases related to KYC processes in my day-to-day work. This has given me a solid understanding of identity verification procedures and how to assist users through them with accuracy, empathy, and professionalism.

I am eager to continue growing professionally and expanding my skill set beyond customer service. I am looking for an opportunity where I can further develop my expertise, take on new challenges, and make a meaningful contribution to both the team and the company’s success.




Experience: 4 years

Yearly salary: $30,000

Hourly rate: $15

Nationality: 🇧🇪 Belgium

Residency: 🇹🇷 Turkey


Experience

French Senior Customer Service
OKX
2024 - 2025
Actively engaged in resolving customer inquiries and issues across multiple communication channels, including live chat, email, and ticketing systems, ensuring prompt and effective solutions. Utilized strong communication and problem-solving skills to address customer concerns promptly and satisfactorily, contributing to the achievement of service level goals. Demonstrated a proactive approach to customer requests, consistently surpassing KPIs for response time, resolution time, and customer satisfaction. Ensured that customers receive exemplary customer service during all interactions. Maintained up-to-date knowledge of the cryptocurrency market and regulatory changes, providing support in alignment with industry trends and legal requirements.
French Customer Service Representative
BINANCE
2022 - 2023
Utilized live chat platforms to engage customers, promptly address inquiries, and resolve issues in real-time, ensuring accurate information delivery. Adapted swiftly to new technologies and procedures, enhancing overall performance and meeting evolving client needs. Leveraged strong organizational and time management skills to efficiently manage multiple customer interactions. Demonstrated strong problem-solving skills and adaptability in a fast-paced, dynamic environment within the cryptocurrency industry. Collaborated with cross-functional teams, including tech support and compliance, to ensure prompt and seamless issue resolution for French-speaking users.
Sales Assistant
ETeacher group
2022 - 2022
Proficient in selling courses over the phone, utilizing persuasive communication and active listening skills to understand customer needs. Proven ability to work within a customer's budget constraints to find the best course options. Demonstrated capacity to close deals by resolving client issues, emphasizing the value proposition, and helping clients enroll. Experienced in managing customer interactions using CRM tools, tracking progress, and maintaining accurate records to optimize follow-ups, enhance client satisfaction, and drive sales performance.

Skills

operations
english
french
turkish