semiauto03
Community Manager Specialist | Web3 & Crypto
Crypto-native technical support professional with 6+ years in Web3 — covering user triage, multi-chain transaction troubleshooting, and live security incident coordination. Personally managed two major incidents: a $8M protocol exploit (BitKeep APK, Dec 2022) and a social account breach at ME Protocol. Experienced across ETH, BSC, SOL, ARB, and 10+ chains. Since January 2025, independently building AI-powered automation tools including pipelines, dashboards, and workflow bots.
Experience: 6 years
Yearly salary: $30,000
Hourly rate: $25
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Manager & Incident Coordinator
ME PROTOCOL 2023 - 2026
Security Incident — Account Breach: Coordinated the response when the ME Protocol X account was compromised. User Triage & Product Feedback Loop: Primary interface between users and the dev team — triaging community-reported bugs into structured, actionable reports.
Community Moderator → Regional Partner
BITKEEP WALLET (now BitGet Wallet) 2022 - 2024
User-facing technical support for a 140,000+ member Telegram community across multiple chains. Promoted to Regional Partner role in Feb 2023. Incident Response — APK Exploit (Dec 2022): Coordinated the response to the BitKeep Android APK exploit (v7.2.9) — a live $8M security breach. User Technical Triage: Provided first-line support for failed swaps, stuck transactions, wallet access failures, and phishing/scam recovery across ETH, BSC, SOL, and other chains.
Skills
ai
copywriting
customer-success
customer-support
growth
intern
operations
prompt
strategy
community-manager
english