sergeyweb3
Lead Community Manager
Multilingual support and community professional with experience in customer-facing roles across both traditional tech and the Web3 space. Worked as a Customer Support Specialist at Yandex, where I handled user inquiries efficiently via chat and calls, gaining hands-on experience with high-volume support environments and cross-functional communication. In the blockchain sector, I have worked as a Marketing Specialist (SMM, content creation, community engagement) at a software and crypto development company, and currently lead one of Armenia's largest Telegram-based Web3 communities. Comfortable with using support tools, conducting user research, and providing multilingual support in English, Russian, and Armenian. Strong ability to learn fast, communicate clearly, and adapt to the dynamic needs of the crypto space.
Experience: 1 year
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇦🇲 Armenia
Residency: 🇦🇲 Armenia
Experience
Marketing Specialist
Solicy 2024 - 2025
Managed social media channels (X, Telegram, Instagram) with a focus on brand voice and reach. Created content for product updates, blog posts, and community engagement. Handled community inquiries, feedback, and announcements across platforms. Contributed to web3 campaign planning, analytics, and influencer coordination.
Customer Support Specialist
Yandex 2023 - 2024
Handled incoming support calls from Yango partners, resolving issues efficiently and professionally. Demonstrated strong product knowledge and deep understanding of partner needs. Applied sharp problem-solving skills to deliver quick, effective solutions. Maintained outstanding performance metrics, including a Quality Score (QQ) consistently above 95%. Contributed to a smooth support workflow by accurately documenting issues and ensuring partner satisfaction.
Bar Manager / Team Lead – Hospitality (High-Pressure Leadership Experience)
PANDA ROOFTOP, MIRZOYAN LIBRARY, ARHVESTANOTS, THE COAST 2019 - 2025
Led service teams in premium venues; managed operations, inventory, and staff. Developed strong client communication, conflict resolution, and multitasking skills. Applied people-first leadership and event management practices. Transferable skills: team coordination, process optimization, fast adaptation.
Skills
business-development
copywriting
customer-success
customer-support
marketing
social-media
community-manager
english
russian