shashankvenkat

• Extensive experience in providing exceptional customer service to clients, maintaining a positive and professional demeanor at all times. • Strong communication skills, able to effectively listen to and understand customer needs while communicating information clearly and concisely. • Adept at handling difficult situations with grace and finding creative solutions to satisfy customers. • Demonstrated ability to multitask and prioritize tasks in a fast-paced environment, ensuring timely resolution of customer inquiries. • Proven track record of meeting and exceeding performance goals, consistently receiving positive feedback from customers.

• Onboard new customers, and educate them on how to use the product and services. • Collaborated with the technical support team to troubleshoot and resolve product-related issues. • Closing sales on call, email, and chat. Worked with Customer Service and Product Development departments to enhance overall customer experience. • Lead customer service initiatives for SAAS products, managing client relationships and ensuring timely resolution of technical inquiries.

• Worked to achieve high customer satisfaction rates by providing optimal customer service. • Utilize strong communication skills to interact with customers via phone, email, and live chat, addressing concerns and providing information. • Collaborate with cross-functional teams to streamline processes and enhance overall service delivery. • Conduct regular training sessions for new hires, focusing on customer service best practices and product knowledge. • Monitor and analyse customer feedback to identify areas for improvement and implement changes to enhance service quality.