shay7
Administrative Operations Manager | Executive Assistant | Operations Coordinator | Business Support Professional
Results-driven Administrative and Operations Professional with over 10 years of professional experience supporting executives, managing business operations, coordinating projects, and delivering exceptional customer experiences across office-based and remote environments.
Experience: 5 years
Yearly salary: $50,000
Hourly rate: $15
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Administrative Manager
Afrisun Concrete Specialists 2021 - 2023
Directed daily business operations, administration, compliance tracking, and office management activities. Provided executive assistance to senior management, including calendar management, scheduling, and email correspondence. Managed supplier relationships and client communications. Oversaw billing processes, utilities administration, and operational reporting. Developed and maintained structured digital filing and document management systems. Implemented process improvements that increased operational efficiency and reduced administrative bottlenecks.
Customer Service & Operations Specialist
Various Roles 2014 - 2021
Delivered exceptional customer support in both retail and remote environments. Managed high-volume customer inquiries through phone, email, and digital channels. Maintained sensitive customer information while adhering to confidentiality standards. Resolved customer issues efficiently while ensuring high satisfaction levels. Supported administrative functions including data entry, reporting, scheduling, and documentation. Built and maintained strong client relationships through effective communication and problem-solving.
Skills
admin
communications
crm
customer-success
english teacher
freelance
microsoft
office manager
work-from-home
customer-support
english