sheyyii

Media Buyer

Customer-focused professional with extensive experience in delivering exceptional client experiences, managing relationships, and resolving inquiries. Proven ability to analyze customer needs, improve customer satisfaction scores, and increase client retention. I am also skilled in leveraging CRM tools, streamlining service processes, and collaborating across teams to exceed service-level objectives and achieve organizational goals.


Experience: 4 years

Yearly salary: $10,000

Hourly rate: $15

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Customer Relationship Specialist
Dentsu Nigeria
2021 - 2022
Acted as the point of contact for clients, addressing inquiries and resolving issues with a 98% satisfaction rate. Fostered strong relationships with clients and media partners, ensuring seamless communication and collaboration. Coordinated with internal teams to deliver accurate and timely information, improving service delivery efficiency. Monitored campaign progress and provided clients with actionable insights, driving 100% level of compliance. Delivered data-driven recommendations to enhance service strategies, improving feedback scores.
Project Assistant
Bincom Dev Center
2020 - 2021
Supported customers by addressing expectations and delivering solutions, increasing positive feedback. Improved client experience by creating user-friendly content and providing timely updates. Resolved over 100 customer challenges related to the digital product offering enhancing customer satisfaction.
Direct Sales Executive
Sterling Bank Plc
2019 - 2019
Built strong customer relationships through direct interactions, resulting in a 20% increase in new account sign-ups. Promoted financial products and addressed client concerns, achieving a 90% client satisfaction rate. Provided end-to-end support for account setup and product adoption, streamlining onboarding processes by 25%.
Teacher (NYSC)
De-Crown College
2018 - 2019
Communicated effectively with students and parents, fostering a positive learning environment. Delivered personalized support to students, improving academic performance. Organized and facilitated extracurricular activities, increasing student engagement.

Skills

community-manager
marketing
english