shharshv

7 years ago, I started in e-commerce support. Today, I help users navigate DeFi protocols, L2 blockchains, and crypto wallets.

Every stop taught me the same thing — great operations protect people.
And I've built a career doing exactly that.

The technology changed. The mission didn't.

I've always been the person who sits between the user's frustration and the product team's roadmap — translating one to the other.

Here's where that journey took me:
🏢 Amazon — Payment fraud, UPI operations, NPCI compliance at scale
💰 Coinbase — KYC, AML, CDD/EDD, crypto transaction security
🐕 Shiba Inu — Web3 product support, DeFi staking, smart contracts, L2 blockchain

What I bring to every role:
→ Transaction monitoring & compliance (KYC · AML · EDD)
→ Customer experience strategy & team leadership
→ Web3 community engagement & blockchain operations
→ Business development mindset in crypto ecosystems

I don't just close tickets. I find patterns, flag gaps, and help teams build better products.