shinars

Managed a team of 24, coaching members to develop skills and maintain high motivation and engagement. Exceeded utilization targets of over 80% through effective resource forecasting and allocation. Recruited top talent, including 2 MVPs out of hundreds of candidates in two years. Collaborated with the Sales team on pre-sales discussions to scope projects and mitigate potential conflicts. Used KPIs to identify areas for improvement and align future priorities with the Product Team.

Set a company record by successfully managing and delivering 110 concurrent projects. Managed over 15 Enterprise projects (>$1M) and 65 SMB projects (<$1M), deploying Veeva products worldwide and ensuring on-time, on-budget delivery. Mastered conflict management, successfully resolving over 5 'red status' projects and returning them to 'green'. Acted as a mediator between IT and Business teams to ensure global cohesion. Drove customer success by identifying new project opportunities and collaborating with the Sales team to secure new contracts, reaching over 2 million USD in Change Orders.

Deployed over 30 projects with Veeva products (Network, Opendata, CRM Salesforce). Helped develop the Life Science professionals database. Worked with customers to be GDPR compliant. Used SQL and Salesforce CRM for all integration and migration.

Managed over 100 worldwide projects (ERP/CRM/BI), including 20 projects with a value exceeding $1M. Contributed to defining future product orientation and harmonizing best practices globally. Oversaw project configuration and implementation, including ERP, ETL, BI, and CRM systems.