Silversurfer13
Senior Design Operations Manager
@adidas Design Operations /// Digital Project Manager /// Web3 | Fashion Advisor | @PartyDegens Wallet Council | Follow @PartyDegenFRENS | silversurfer13.eth
15+ years experience working in luxury fashion, sports & health sectors. Specialising in Digital Experience and Digital Marketing, with a technology & design background, focusing on CX and UX. An excellent communicator, dedicated & driven.
Currently working as Design Operations, supporting the mobile apps org and our VP’s Head Office.
My purpose is to identify and solve deficiencies in our processes and standardise our ways of working. Creating and managing initiatives to provide an efficient and scalable foundation that empowers our Digital Product teams to deliver value.
Passionate about leading and developing team members and encouraging a growth mindset. Mentoring colleagues in adidas to help further their development and career aspirations and giving guidance with development plans.
Achievements
- Statement Team - Formed a new Digital team to support all partnerships with adidas, for example Pharrell Williams
- Resource solution - Designed a Global process that saved the equivalent of two full time headcounts per year
- Timeline solution - Created the Originals Playbook 2021 to improve process and bring transparency to campaigns
- UX solution - Implement an urgent product recall banner on adidas touchpoints to communicate globally
- CX solution - Wait Less, Shop More - an adidas appointment service bookable via the adidas app
- CX solution - Size and Fit solution to decrease the amount of product returns
- CX solution - Adapting campaigns that have different touchpoint and capabilities in different markets
- Beyoncé X Ivy Park x adidas partnership - Changing the way we work to create a new premium bespoke experience
- CONFIRMED App - Helped launch the new adidas app to grow advocacy within the sneakerhead community
- Collaborations HUB - A dedicated space to elevate our partnerships and educate consumers with story telling
- Yeezy Day US - $35M+ generated in one single day over 15 continuous hours selling 20+ Yeezy models
15+ years experience working in luxury fashion, sports & health sectors. Specialising in Digital Experience and Digital Marketing, with a technology & design background, focusing on CX and UX. An excellent communicator, dedicated & driven.
Currently working as Design Operations, supporting the mobile apps org and our VP’s Head Office.
My purpose is to identify and solve deficiencies in our processes and standardise our ways of working. Creating and managing initiatives to provide an efficient and scalable foundation that empowers our Digital Product teams to deliver value.
Passionate about leading and developing team members and encouraging a growth mindset. Mentoring colleagues in adidas to help further their development and career aspirations and giving guidance with development plans.
Achievements
- Statement Team - Formed a new Digital team to support all partnerships with adidas, for example Pharrell Williams
- Resource solution - Designed a Global process that saved the equivalent of two full time headcounts per year
- Timeline solution - Created the Originals Playbook 2021 to improve process and bring transparency to campaigns
- UX solution - Implement an urgent product recall banner on adidas touchpoints to communicate globally
- CX solution - Wait Less, Shop More - an adidas appointment service bookable via the adidas app
- CX solution - Size and Fit solution to decrease the amount of product returns
- CX solution - Adapting campaigns that have different touchpoint and capabilities in different markets
- Beyoncé X Ivy Park x adidas partnership - Changing the way we work to create a new premium bespoke experience
- CONFIRMED App - Helped launch the new adidas app to grow advocacy within the sneakerhead community
- Collaborations HUB - A dedicated space to elevate our partnerships and educate consumers with story telling
- Yeezy Day US - $35M+ generated in one single day over 15 continuous hours selling 20+ Yeezy models
Experience: 11 years
Yearly salary: $180,000
Hourly rate: $80
Nationality: 🇬🇧 United Kingdom
Residency: 🇳🇱 Netherlands
Experience:
| Period | Title | Company |
|---|---|---|
| 2021 - | Senior Design Operations Manager | adidas |
| 2018 - 2021 | Senior Global Digital Experience Manager | adidas |
Skills:
agile
art direction
community-manager
design
ecommerce
events-manager
illustrator
jira
marketing
office manager
operations
photoshop
product-manager
project-manager
tech-lead
wordpress
work-from-home
english