silviawijaya
Global Client Support
Motivated and detail-oriented Customer Support Specialist with experience handling high-volume inquiries across global markets. With a strong foundation in e-commerce and a passion for fashion and sneakers, Iām committed to delivering seamless customer experiences through clear communication, empathy, and efficiency. Digital-savvy and adaptable, I thrive in dynamic environments and am excited to grow in a role that values style, speed, and service.
Experience: 2 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: š®š© Indonesia
Residency: š®š© Indonesia
Experience
HR Operations Intern
PT Vidio Dot Com 2023 - 2023
Successfully led a data visualization project that improved HR reporting, enabling clearer insights into employee benefits and data trends; Maintained and updated employee records in the HR system, improving data accuracy and accessibility by 20%; Assisted in developing and implementing HR policies, ensuring compliance with legal regulations and organizational standards; Managed benefits administration for 100+ employees, ensuring accurate enrollment and timely updates.
Vice of Human Resources Development Division
GenBI Unpad 2023 - 2024
Led initiatives to enhance team collaboration and individual performance through targeted training programs; Evaluated performance metrics for 50+ division members, providing actionable insights that boosted productivity; Supervised onboarding for 30+ new members, achieving a 90% satisfaction rate in integration feedback; Coordinated with cross-functional teams to align HR development initiatives with organizational goals.
Staff of Human Resources Development Division
GenBI Unpad 2022 - 2023
Contributed to implementing a performance tracking system for 50+ team members, enhancing development outcomes; Assisted in recruiting 20+ new members, ensuring alignment with organizational objectives; Analyzed more than 50 organization committee data.
Staff of Financial Bureau
BEM Kema Unpad 2022 - 2022
Successfully managed budget allocations and financial resources for 2 department and 4 campus event, ensuring efficient utilization and adherence to financial guidelines; Implemented streamlined financial processes and procedures, resulting in improved transparency, accountability, and accuracy in financial reporting; Assisted in preparing 10+ financial reports with 100% accuracy and timely submission; Streamlined budget allocation processes, leading to a 10% improvement in fund utilization efficiency.
Skills
customer-success
data-entry
virtual assistant
customer-support
english
indonesian