silviawrege

Completed a full-time, intensive Full Stack Web Development bootcamp at Trybe Brazil. Built multiple projects using JavaScript, HTML, CSS, and React during my bootcamp classes. Applied testing methodologies using Jest, Mocha, Chai, and Sinon. Gained hands-on experience with GitHub, Docker, Node.js, MySQL, RESTful APIs, and agile methods. Developed strong problem-solving skills and a technical support mindset through peer collaboration and code reviews.

Answering customer enquiries through 0800 service; Assisted customers supporting them with their needs regarding their electricity account/bill and all queries and complaints. Provided responsive, exceptional, and appropriate service to Tonik Energy, Yorkshire Energy and Robin Hood Energy customers, reporting more complex issues and complaints.

Deliver the highest care and education standards and ensure secure knowledge of policies and procedures and child development and knowledge of EYFS and Bright Beginning curriculum and regulatory standards. Ensuring internal policies and procedures and legislation from governing bodies are adhered to and demonstrate knowledge through high standards of practice. In line with Bright Horizons UK standards for pedagogy, deliver and support the Bright Beginnings, Bright Horizons curriculum to ensure a child-centred approach to operating all aspects of the nursery, and support the observation and planning process to meet the needs of all children in line with the Quality Assurance Framework. Effective written and verbal communication with all stakeholders of the nursery and wider Bright Horizons community, including parents, professionals and colleagues. Ensure Keeping Everyone Safe policies and procedures and continuously demonstrate behaviours that underpin a high-performing safety culture.

Answering customer enquiries through 0800 service. Assisted customers supporting them with their needs as credit card balance and all queries about their credit card information. Provided responsive, exceptional, and appropriated service to Jaja Finance customers, reporting more complex issues and complaints. Helped customers to register through Jaja APP or Jaja Website. Updated customer address, phone number and e-mail address.

Moved to checkout area, providing a good assistance to customers at checkout, operating computerized till system, managing over €4,000 in cash or credit card and over 70 customers/day. Provided responsive, exceptional service to Deli counter customers by selling, making recommendations, and taking food orders for over 50 people daily, also serving as barista at Deli counter. Managed transactions with customers using till system, dealing with cash and credit card payments. Trained over 5 staff in deli service and the role duties such as serving, making coffees, teas and understanding all company procedures and regulations regarding food handling and sanitation.

English exchange program

Controlled invoices payments and issued invoices for over €3,000 daily. Followed up on post-sales customer’s satisfaction. Negotiation and conflicts, such as customer complaints, unsatisfaction customer about the product. Lead a team of 7 people including hiring staff, completing performance evaluations (individual and groups) and providing staff training and feedback. Evaluated customer’s suggestions, complaints, and opinion regarding services, documenting results on spreadsheets to help implement improvements. Collected and analysed data based on the results of customer surveys to increase the quality of service. Conducted market research: prices surveys about all our competitor’s, e-commerce approximately 50 competitors and retail stores over 10 stores.