Highly adaptable and customer-focused professional with over 10 years of diverse experience across department store, fast-food operations, direct selling, product distribution, and business process outsourcing (BPO) environments. Skilled in delivering exceptional customer experiences, managing fraud education initiatives, handling payment and order fulfillment, and driving sales growth. Adept at problem-solving, maintaining meticulous records, and staying current with industry trends to ensure compliance and best practices. Offers a proven track record in meeting sales targets, streamlining operations, and enhancing overall business performance.
Experience: 4 years
Yearly salary: $30,000
Hourly rate: $25
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Customer Education Specialist
Banxa 2023 - 2025
Engage with potential fraud victims and suspected fraudsters via phone and other communication channels. Provide in-depth educational resources and advice to help customers recognize and avoid scams. Investigate reported incidents, verifying authenticity and recommending appropriate courses of action. Offer empathetic support and guidance to fraud victims, ensuring they understand their rights and available solutions. Maintain accurate documentation and stay updated on emerging fraud trends to continuously improve preventive measures.
Payment and Fulfillment Specialist
Banxa 2023 - 2023
Executed cryptocurrency transactions efficiently, ensuring accuracy and timely processing. Reviewed payment details and reconciled discrepancies to align orders with customer requests. Collaborated with team members to resolve payment or fulfillment issues promptly. Stayed informed about cryptocurrency market trends and regulatory changes to maintain compliance. Delivered exceptional customer support for payment-related inquiries.
Customer Experience Specialist
Banxa 2021 - 2023
Responded to customer emails and inquiries, offering prompt and accurate information. Assisted with order management, including status updates, cancellations, and issue resolution. Identified root causes of customer concerns and implemented effective solutions. Maintained high standards of customer satisfaction by actively listening and taking proactive measures.
Customer Solutions Agent (Billing and Collection)
Sykes Asia Inc. (Ally Financial Account) 2020 - 2021
Followed up with customers on accounts 60 days overdue, proposing workable payment schedules. Processed online payments and assisted in resolving billing concerns. Conducted research to trace hard-to-locate clients and facilitate account resolution.
Admin and Sales Assistant Supervisor & Distributor
AK8 Corporation 2018 - 2020
Managed daily sales operations, packaging, and shipment of products. Promoted products through various online platforms, driving revenue growth. Oversaw annual corporate business renewals and secured necessary permits.
Promo Girl
L’Oréal Paris (Demo Power) 2013 - 2013
Demonstrated and promoted L’Oréal Fall Repair 3x products to boost brand awareness and drive sales.
Skills
analyst
blockchain
communication
crypto
email-marketing
fintech
customer-support
