skeeter

Passionate about connecting talent with opportunity! In my role as a Talent Acquisition Specialist at Hanco Global, I've had the privilege of honing my social skills by engaging with a diverse range of individuals, meticulously identifying candidates perfectly suited for key roles within our dynamic organization.

Call center agent: An ordinary day goes like this, I open the systems: 1. Clock software that monitors time spent working and time spent in breaks. 2. Systems that allow me to gain access to customer accounts and details. 3. A system that allows me to work on recently placed customer orders. 4. Other systems where we can find more details about transportation and some services we offer. After that, I'm starting to work offline, orders are locked in our queue, and in the meantime we can pick up calls from customers who have been informed that their order has been suspended for a reason. Ordering: There are many reasons for an order to lock in our queue. Payment, invalid delivery address, service changes that the system could not accomplish, adding customer account discounts, activating or allocating devices, collecting missing information from the client and inserting them into the system, creating new accounts. In principle, we have a sequence of steps that need to be done by the API, but sometimes when the system fails to meet the requests, run the steps alone until the order ends. Receiving calls: While I process offline orders, I can receive calls from customers or other departments to solve a locked order in our queue. First, I collect key information such as account / order number, customer names, customer authentication by secret question or PIN. I do a complete check of order and account to get a proper resolution then i present it to the customer and if he agree I process the order completely

Volunteering Web Design and Graphic Designer. I was entitled to design the posters and tickets of events that we were hosting. Create the events in WordPress. Upload the pictures that were taken at the event. Event assistant: I was setting up the projector to the laptop and run the event presentation.