slackweed
Web3 & Crypto Community Manager | Customer Support & Compliance | Digital Marketing
With a background in cryptocurrency, Web3, customer support, and financial compliance, I have worked at Binance.US as a Tier 4 Customer Specialist, Community Marketing & Partnerships Manager, and Tier 3 Specialist. I also have experience as a community moderator and customer support specialist for GetGrass.io.
I hold certifications in Cybersecurity (Google), Digital Marketing & E-commerce (Google), and Certified Bitcoin Professional (C4 Crypto Consortium). My expertise includes KYC/AML, community engagement, digital marketing, and blockchain technology.
I’m looking for community management, customer support, or KYC/AML roles in Web3, cryptocurrency, or fintech. I aim to grow professionally, deliver exceptional work, and contribute to user base expansion and brand engagement.
Experience: 2 years
Yearly salary: $70,000
Hourly rate: $35
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Community Moderator (Discord)
Wynd labs 2024 - 2024
Engaged, Moderated and monitored the Grass and giga buds NFT community chats. Educating users on products as well as future potential use cases and more. Assisted fellow Mods with unresolved customer issues. Provided customer support live via Zendesk chat for all issues pertaining to grass products.
Customer Specialist Tier 4
Binance.US 2022 - 2023
Provided advanced customer support, addressing complex KYC/AML and crypto-related issues. Assisted agents with unresolved customer issues that were too difficult or complicated for a general support member to assist with. Gained comprehensive knowledge of blockchain, coins, and tokens. Certified Bitcoin professional.
Community Marketing and Partnerships Manager
Binance.US 2022 - 2022
Managed a volunteer ambassador program, coordinating events and marketing efforts, ran an NFT charity campaign as well as attended BTC miami to man the booth for the event itself. Engaged with the community through social media and live events on video or via audio. Organized successful marketing campaigns, increasing brand outreach.
Customer Specialist Tier 3
Binance.US 2021 - 2022
More in depth knowledge and resolution to customer service issues related to crypto and fiat transactions. Assisted in managing KYC/AML and crypto queues during high-demand periods. Worked with other agents to resolve a litany of crypto related issues ranging from KYC/AML to disputes on trades and the fees charged for such trades.
Customer Specialist Tier 1
Binance.US 2020 - 2021
Resolved customer service issues related to crypto and fiat transactions. Assisted in managing KYC/AML and crypto queues during high-demand periods. Worked with other agents to resolve a litany of crypto related issues ranging from KYC/AML to disputes on trades and the fees charged for such trades.
Customer Services/Billing Representative
Comcast 2017 - 2020
Provided customer support and billing explanations. Troubleshoot technical issues related to internet and cable services. Achieved top 5% of company sales in 2020.
Skills
customer-support
kyc
partnership
social-media
tokenomics
community-manager
english