slim92

Chat specialist handling an average of 30–40 chats per day, increasing to up to 70 during busy periods. Resolved crypto-related inquiries, including deposits, withdrawals, and blockchain issues. Conducted Know Your Customer (KYC) processes to verify user identities in compliance with regulatory requirements. Assisted users with resetting Two-Factor Authentication (2FA) by collecting necessary materials and escalating tickets for further resolution.

Promoted to Tier 2: Upskilled from Tier 1 to Tier 2, handling complex and escalated customer service issues through phone and email for Airbnb. Managed difficult phone calls and emails, addressing conflicts between hosts and guests, including last-minute cancellations, exceptional refunds, and disputes during reservations. Provided exceptional support to both hosts and guests, ensuring satisfaction and maintaining high service standards.

Responded to customer needs and assisted with flight bookings, itinerary changes, and cancellations. Used international software like Amadeus and Salesforce for PNR creation, modification, and cancellations.