sourcandy07
Customer Service Support
Results-driven and organized professional with a B.Ed in Guidance and Counselling, offering 2+ years of experience in administration, customer service, marketing, and social media management. Proven track record of delivering high-quality support, improving processes, and driving team success.
Experience: 2 years
Yearly salary: $200,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Administrator, PA & Assistant Marketer
Nigerian Television Authority, National Youth Service Corps (NYSC) 2024 - 2025
Conducted market research, analyzing audience preferences and trends to inform promotional strategies. Collaborated with the creative team to design and produce promotional materials. Built and maintained relationships with clients and partners, ensuring timely communication and issue resolution. Managed schedules and calendars for senior executives, ensuring seamless coordination and minimizing conflicts. Supported editorial and production teams by organizing meetings, preparing reports, and ensuring compliance with company policies.
Social Media Manager
Flame&Flair 2024 - 2025
Developed and implemented social media strategies across Instagram and TikTok, increasing followers by 10% and website traffic by 15%. Created engaging content, including posts, stories, reels, and videos, using Canva, CapCut, and InShot. Interacted with followers, responding to inquiries and building a positive brand image.
Customer Service Representative
Tops Store 2016 - 2017
Provided exceptional customer service, resolving inquiries and issues efficiently, resulting in increased customer satisfaction. Responded to customer inquiries, provided feedback to senior staff, and collaborated with teams to meet customer needs.
Skills
admin
executive
customer-support
english