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1. Community construction and management: - Create and maintain community platforms (such as Discord, Telegram, Twitter, etc.). - Formulate community rules to ensure a friendly and harmonious community atmosphere. - Recruit and train community administrators with clear division of labor. 2. Content planning and publishing: - Regularly publish project dynamics, industry information and educational content to increase community activity. - Produce content in various forms such as pictures, texts, videos, etc. to attract user participation. 3. User interaction and feedback: - Actively interact with community members, answer questions, and collect feedback. - Organize online and offline activities to enhance community cohesion. 4. Event planning and execution: - Plan various activities (such as AMA, airdrops, competitions, etc.) to attract new users and increase activity. - Evaluate the effectiveness of activities, analyze data and make improvements. 5. Data analysis and optimization: - Monitor community data (such as the number of active users, message interaction rate, etc.) and analyze the health of the community. - Adjust operational strategies based on data feedback and optimize content and activities. 6. Cross-department collaboration: - Work closely with product, marketing, and technical teams to ensure consistent information and improve user experience. - Assist in marketing and expand project influence. 7. Education and guidance: - Provide Web3-related knowledge training to community members to help them better understand the project and ecosystem. - Guide users to participate in the project ecosystem and improve user stickiness.

Managed online social media, content creation, and community engagement. Developed and executed social media marketing strategies.

1. Social Media Management: - Twitter: Manage official Twitter account by posting updates, sharing news, promoting company content, and engaging with the Web3 community. - Telegram: Oversee Telegram group chats, provide customer support, share important updates, and manage discussions to ensure positive and productive interactions. - QQ/WeChat Groups**: Coordinate and moderate QQ and WeChat groups to keep community members informed, resolve issues, and foster an engaging environment. 2. Community Engagement: - Organize and run both **online** and **offline** events, such as webinars, AMAs, giveaways, and physical meetups to increase user engagement and loyalty. - Create a communication strategy to ensure key messages are consistently delivered to the community. 3. Content Creation: - Develop community-focused content such as blog posts, tutorials, newsletters, and social media posts to keep users informed about new features, company news, and industry trends. 4. User Feedback & Support: - Act as the bridge between the community and the company, collecting user feedback, addressing concerns, and coordinating with other departments to improve customer satisfaction. - Provide timely responses to community questions and issues to enhance user experience and trust in the brand. 5.Growth Initiatives: - Develop and execute strategies to grow the community across all channels (Twitter, Telegram, QQ, WeChat) by attracting new users and retaining existing ones. 6. Data Analytics: - Monitor and analyze community growth and engagement metrics, report on community sentiment, and adjust strategies as needed to meet engagement goals. 7. Collaboration: - Work closely with marketing, product development, and support teams to ensure community initiatives align with overall company objectives.

1. Team Leadership: - Lead and manage the user operations team, setting goals, guiding strategy, and ensuring the team operates efficiently to meet key performance indicators (KPIs). - Provide mentorship and professional development to team members, fostering a collaborative and high-performing environment. 2. User Engagement & Retention: - Develop and implement strategies to improve user engagement, retention, and overall satisfaction, ensuring a seamless user experience across all touchpoints. - Conduct in-depth analysis of user behavior and feedback to design targeted campaigns that address user needs and increase product adoption. 3. Data-Driven Decision Making: - Leverage data analytics to identify user trends, monitor product performance, and derive actionable insights that can inform product and marketing strategies. - Develop and utilize metrics to track user activity, growth, and retention, regularly reporting to senior management on user operations performance. 4. Cross-Functional Collaboration: - Collaborate with the product, marketing, and customer support teams to ensure alignment between user needs and product offerings. - Partner with the sales team to identify opportunities for upselling and customer success, contributing to overall business growth. 5. User Support & Communication: - Oversee communication channels between Tencent Cloud and its users, ensuring timely and effective resolution of issues and building long-term relationships. - Design and implement scalable customer service models to enhance user satisfaction, minimizing churn. 6. Growth & Acquisition Strategies: - Develop user acquisition strategies in collaboration with marketing to expand the Tencent Cloud user base, targeting both new and existing market segments. - Optimize onboarding processes to ensure new users have a positive experience and quickly realize the value of the platform. 7. Event and Community Management: - Organize and manage user-centric events such as webinars, workshops, and meetups to deepen engagement and gather user insights. - Build and nurture an active user community by fostering collaboration and sharing of best practices among Tencent Cloud users.