staciemonday
Creative Director / Small Business Owner
Highly organized, forward-thinking professional with 10+ years of experience in marketing, branding, and social media, e-commerce and customer service. Strategic and results-driven experience crafting compelling, user-centered content and leading digital experiences. Adept at developing clear, engaging, and accessible content strategies that enhance online buying and selling experiences. Experienced in content design, UX writing, and brand storytelling, ensuring consistency across platforms. Proven ability to grow and manage online communities, drive engagement, and create content strategies that connect with target audiences. Strong background in e-commerce operations, Shopify management, and digital marketing, optimizing online sales channels and customer experiences. A collaborative leader skilled in cross-functional teamwork, content strategy, and human-centered design, dedicated to enhancing digital interactions and fostering community-driven brand experiences.
Experience: 8 years
Yearly salary: $80,000
Hourly rate: $45
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Customer Success Manager
Dallas Metrocare 2015 - 2018
Resolved customer complaints and conflicts professionally, maintaining a high standard of service and ensuring satisfaction. Collaborated with cross-functional teams to develop solutions to recurring customer issues and enhance the overall service process. Train and guide junior team members on customer engagement best practices and problem-solving techniques. Streamlined processes for tracking and managing customer orders, requests, and feedback using CRM systems. Use CRM systems to track transactions, manage interactions, and streamline workflows for customer satisfaction. Identified and escalated complex customer issues to the appropriate team, ensuring timely resolutions. Created detailed reports on customer service trends, identifying areas for improvement and implementing solutions.
Skills
brand-marketing
business-development
community-manager
customer-support
design
digital-marketing
ecommerce
growth-marketing
marketing-specialist
project-manager
ui-ux-designer
web-designer
marketing
english