stakeholdermama
Customer Success Manager | Strategic Partnerships | Account Growth
Customer Success professional with 10+ years of experience building and nurturing client relationships across aviation, insurance, and professional services. Skilled at managing diverse customer portfolios, driving adoption of digital platforms, and resolving escalations with empathy and efficiency. Proven ability to collaborate cross-functionally, leverage data insights, and deliver measurable improvements in customer health and retention. Adept at enabling clients through product training, stakeholder engagement, and process optimization.
Experience: 11 years
Yearly salary: $30,000
Hourly rate: $50
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Head, Special Products (Client Engagement & Partnerships)
Leadway Assurance 2012 - 2018
Managed corporate client accounts and strategic partnerships, generating over $1M in revenue while exceeding retention and growth targets. Represented the company in international committees, advocating for client needs and influencing product and policy improvements. Led product enablement sessions and demos for B2B customers, driving adoption of a joint Leadway–Allianz travel insurance platform. Resolved customer escalations by aligning delivery, compliance, and sales teams to meet partner objectives.
Trade Account Manager (Corporate Clients)
British Airways 1996 - 2011
Managed a portfolio of enterprise travel partners generating 25% of national revenue, ensuring customer satisfaction and long-term retention. Delivered training and platform rollouts (Amadeus GDS project) across West Africa, enabling client adoption of new digital tools. Acted as primary point of contact for partners, handling escalations and providing data-driven insights to improve account performance. Coordinated with internal teams (Sales, Product, Operations) to align on customer needs and deliver end-to-end solutions.
Skills
community-manager
english