stakeholdermama

Managed enterprise B2B customer portfolios and strategic partners. Income generation by cross-selling, up selling, $1M+ in revenue while exceeding retention and account growth. Drove adoption of a joint Leadway–Allianz digital insurance platform through structured onboarding, product demos, and enablement sessions. Represented the organization in international committees and partner forums, advocating for customer needs and influencing product, policy, and delivery improvements. Resolved escalations by aligning Sales, Compliance, Operations, and Product teams, ensuring partner objectives were met in regulated environments. Converted customer feedback and usage insights into recommendations that informed platform enhancements and partnership strategy

Portfolio management of enterprise travel partners contributing 25% of national revenue, with responsibility for retention, growth, and long-term relationship health. Led digital platform rollouts and large-scale user training (Amadeus GDS project) across West Africa, enabling smooth adoption of new tools. Served as single point of contact for high-value partners, handling escalations, renewals, and performance improvement initiatives. Used account performance data to deliver insight-driven recommendations that improved partner outcomes. Collaborated closely with Sales, Product, and Operations teams to deliver end-to-end customer solutions.