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 •Assisted college students with financial assistant.
•Maintained and developed client relationships. 
•Maintained databases.
•Followed up on potential students from leads in databases. 
•3+ years working in CRM systems such as Salesforce.
•3+ years working with UGK Ultipro.
•Assisted with problem solving in educational settings in regards to collegiate applications, admissions, financial aid, and student accounts. 
•3+ years of administrative assistance experience.
•Coordinated with a variety of college systems to assist with student retention such as Ivy Tech Community College system. 
•Promoted from the following positions to Senior Customer Service Representative based on job performance: One Stop; Enforcement Specialist; Enrollment Coach; Senior Customer Service Representative.