steph

Monthly Customer Success Check-ins for existing client-base, Conduction of half-yearly Customer Objective Reviews, Creation & management of internal Customer Success workflows, Regular meetings with founders to discuss key accounts & opportunities, Ad-hoc assistance to Product & Service Management, Ongoing management of the Cloud Hyperscaler partnerships, Creation & supervision of the internal Training & Certification processes.

Overseeing decentralized governance operations, coordinating key multisig processes and ensuring compliance with DAO resolutions, Introducing standardized governance workflows in Notion, improving cross-functional alignment, Providing stakeholder and partner support across business development and community initiatives.

Overseeing the successful migration of business clients on the Google Maps Platform, Working with partners and channels to troubleshoot migration roadblocks and issues for the Google Cloud Partner Program, Weekly calls with partners to ensure delivery of milestones and KPIs, Supporting clients to migrate their projects to the new billing platform, Training new employees on processes, procedures and tools.