sulvia
Business Project Management
Hello, I'm Via
Master’s Degree in Management with 10+ years of experience in Project Management, Customer Service, and Marketing across banking and telecommunication industries. Skilled in project coordination, client relations, and process improvement with proven ability to deliver results under tight deadlines. Recognized for strong communication, problem-solving, and stakeholder management. Currently seeking opportunities to contribute in roles such as Project Support, Account Management, or Business Development.
Experience: 5 years
Yearly salary: $30,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Business Project Support Management
Telkom Indonesia 2019 - 2024
Coordinated and supported multiple B2B client projects with focus on service activation and risk management. - Managed project documentation, data entry, and time tracking for corporate clients. - Improved project reporting process, reducing data errors by 15%. - Built strong relationships with B2B clients to support long-term contracts.
Customer Service Representative
Telkom Indonesia 2015 - 2018
Handled 50+ customer inquiries daily, resolving connectivity issues with a 90% satisfaction rate. - Increased customer retention through upselling connectivity products (+20% sales growth). - Provided billing, payment, and technical support, ensuring smooth customer experience. - Achieved “Best Customer Service of the Month – Regional 2” in 2017.
Marketing Officer
Citibank Na 2012 - 2014
otbound calls and promoted personal loan products. - Achieved total revenue of $30,000 in 2013 through cross-selling and client engagement.
Skills
admin
email-marketing
marketing
business-development
english