sunilja

Customer Support (Calls, Live Chats, Emails)

Professional Experience:

Customer Support Executive
 Lahore, Pakistan | 11 years
 Developed strong communication and interpersonal skills while managing client relationships through calls, live chats, and emails.
 Addressed customer concerns with empathy and a focus on understanding diverse perspectives.

Office Assistant
 Private Transportation Warehouse Company, Qatar | 4 years
 Gained expertise in administrative tasks, including maintaining employee records and coordinating labor efforts.
 Enhanced organizational skills and the ability to thrive in fast-paced environments.

Admin and Personnel Department
 Pembrokeshire College, Wales, UK
 Managed data entry and facilitated staff communication, reinforcing attention to detail and organizational abilities.

Hospitality Sector Experience
 Various Restaurants, including Candlestores and Wolfe Inn, Wales, UK
 Performed kitchen duties and developed teamwork and multitasking skills.
 Assisted in bartending and food preparation at Ra Cafe Bar, enhancing customer interaction abilities.

Door-to-Door Marketing
 Betterware, Wales, UK
 Engaged in brochure distribution and cash collection, further developing interpersonal skills.

Buzinet Solutions, Wales, UK
 Focused on data entry and webpage design, gaining foundational knowledge of digital communication.

I am committed to leveraging my work experiences in Pakistan, Qatar and UK to foster a positive workplace culture. 


Experience: 11 years

Yearly salary: $20,000

Hourly rate: $50

Nationality: 🇵🇰 Pakistan

Residency: 🇵🇰 Pakistan


Experience

Customer Support Executive
Effimize
2023 - 2024
Managed customer and business partner inquiries via ‘Zendesk’- email, live chat, and inbound calls for UK-based client ‘Hoppa’. Resolved customer complaints within specified turnaround times. Conducted follow-up outbound calls on ‘Verloop’ platform to partners and customers to address and resolve issues.
Customer Support Executive
Outkom Enterprises
2022 - 2022
Handled inbound calls, customer bookings, and inquiries for UK-based client ‘Atlas Cars of London’. Managed travel-related customer issues using real-time dispatch and tracking software ‘Cordic’.
Customer Support Executive
Mindbridge Pvt Ltd
2020 - 2022
Worked for UK-based client 'UberEATS', resolving live and non-live issues for eaters, restaurants, and delivery partners. Resolving inquiries through ‘Salesforce' tickets.
Customer Support Executive
Support Solutions Hub Pvt Ltd
2019 - 2019
Processed taxi orders for UK-based clients using 'iCabbi' software.
Team Lead – English Transcription
Odacious Web Pvt Ltd
2019 - 2019
Managed English transcription team, ensuring quality services for YouTube vlogs and documentaries. Fostered strong working relationships and maintained quality assurance processes.
Subtitle Editor
ePlanet Communications Pvt Ltd
2017 - 2018
Created English subtitles for movies, TV series, and documentaries for US-based client ‘Netflix’.
Office Clerk cum Purchaser
Al Wattan Al Arabi Projects WLL
2012 - 2016
Prepared daily sales reports, purchase orders, and maintained employee visa applications. Managed financial records and invoicing processes.
Customer Service Representative (Order Processing)
TransData International
2012 - 2012
Processed customer orders efficiently using dedicated software to ensure timely delivery for UK-based client ‘Hungry House’. Responded to customer email inquiries, developing rapport and enhancing customer satisfaction. Collaborated closely with supervisors to ensure accurate order delivery. Worked as part of a team to minimize workload and improve operational efficiency.
Telesales Representative
Dubai International Tech
2011 - 2011
Delivered persuasive sales presentations based on scripts to promote US-based client ‘Vonage’ products and services. Customized sales pitches to align with the needs and interests of potential customers. Explained product features, pricing, and addressed customer inquiries effectively. Assisted supervisors in training and motivating new telesales representatives.
Internship
Soneri Bank
2010 - 2010
Assisted in the clearing department, focusing on Outward Bill Collections (OBC). Supported account opening processes and handled remittance tasks.
Legal Transcriptionist
Tranzcript
2010 - 2010
Transcribed legal audio dictations into text documents for UK clients. Proofread transcriptions for accuracy and clarity, utilizing specialized transcription software.
Customer Service Executive (Voice to Text Agent)
Microconnexion
2008 - 2009
Captured speech and converted voicemails to text for US-based client ‘SpinVox’. Coached new employees in quality assurance processes to enhance transcription accuracy and efficiency.

Skills

customer-support
transcribing
english