Professional Experience:
Customer Support Executive
Lahore, Pakistan | 11 years
Developed strong communication and interpersonal skills while managing client relationships through calls, live chats, and emails.
Addressed customer concerns with empathy and a focus on understanding diverse perspectives.
Office Assistant
Private Transportation Warehouse Company, Qatar | 4 years
Gained expertise in administrative tasks, including maintaining employee records and coordinating labor efforts.
Enhanced organizational skills and the ability to thrive in fast-paced environments.
Admin and Personnel Department
Pembrokeshire College, Wales, UK
Managed data entry and facilitated staff communication, reinforcing attention to detail and organizational abilities.
Hospitality Sector Experience
Various Restaurants, including Candlestores and Wolfe Inn, Wales, UK
Performed kitchen duties and developed teamwork and multitasking skills.
Assisted in bartending and food preparation at Ra Cafe Bar, enhancing customer interaction abilities.
Door-to-Door Marketing
Betterware, Wales, UK
Engaged in brochure distribution and cash collection, further developing interpersonal skills.
Buzinet Solutions, Wales, UK
Focused on data entry and webpage design, gaining foundational knowledge of digital communication.
I am committed to leveraging my work experiences in Pakistan, Qatar and UK to foster a positive workplace culture.
Experience: 11 years
Yearly salary: $20,000
Hourly rate: $50
Nationality: 🇵🇰 Pakistan
Residency: 🇵🇰 Pakistan
Experience
Customer Support Executive
Effimize 2023 - 2024
Managed customer and business partner inquiries via ‘Zendesk’- email, live chat, and inbound calls for UK-based client ‘Hoppa’. Resolved customer complaints within specified turnaround times. Conducted follow-up outbound calls on ‘Verloop’ platform to partners and customers to address and resolve issues.
Customer Support Executive
Outkom Enterprises 2022 - 2022
Handled inbound calls, customer bookings, and inquiries for UK-based client ‘Atlas Cars of London’. Managed travel-related customer issues using real-time dispatch and tracking software ‘Cordic’.
Customer Support Executive
Mindbridge Pvt Ltd 2020 - 2022
Worked for UK-based client 'UberEATS', resolving live and non-live issues for eaters, restaurants, and delivery partners. Resolving inquiries through ‘Salesforce' tickets.
Team Lead – English Transcription
Odacious Web Pvt Ltd 2019 - 2019
Managed English transcription team, ensuring quality services for YouTube vlogs and documentaries. Fostered strong working relationships and maintained quality assurance processes.
Subtitle Editor
ePlanet Communications Pvt Ltd 2017 - 2018
Created English subtitles for movies, TV series, and documentaries for US-based client ‘Netflix’.
Office Clerk cum Purchaser
Al Wattan Al Arabi Projects WLL 2012 - 2016
Prepared daily sales reports, purchase orders, and maintained employee visa applications. Managed financial records and invoicing processes.
Customer Service Representative (Order Processing)
TransData International 2012 - 2012
Processed customer orders efficiently using dedicated software to ensure timely delivery for UK-based client ‘Hungry House’. Responded to customer email inquiries, developing rapport and enhancing customer satisfaction. Collaborated closely with supervisors to ensure accurate order delivery. Worked as part of a team to minimize workload and improve operational efficiency.
Telesales Representative
Dubai International Tech 2011 - 2011
Delivered persuasive sales presentations based on scripts to promote US-based client ‘Vonage’ products and services. Customized sales pitches to align with the needs and interests of potential customers. Explained product features, pricing, and addressed customer inquiries effectively. Assisted supervisors in training and motivating new telesales representatives.
Internship
Soneri Bank 2010 - 2010
Assisted in the clearing department, focusing on Outward Bill Collections (OBC). Supported account opening processes and handled remittance tasks.
Legal Transcriptionist
Tranzcript 2010 - 2010
Transcribed legal audio dictations into text documents for UK clients. Proofread transcriptions for accuracy and clarity, utilizing specialized transcription software.
Customer Service Executive (Voice to Text Agent)
Microconnexion 2008 - 2009
Captured speech and converted voicemails to text for US-based client ‘SpinVox’. Coached new employees in quality assurance processes to enhance transcription accuracy and efficiency.
Skills
customer-support
transcribing