surya17

Managed and prioritized platform matching experience roadmap, and coordinated a cross-functional team of 2 UX designers, 5 Developers, 2 Data Scientists, a UX researcher, and a Product Analyst. Collaborated with stakeholders from C-suite, operations, sales, and marketing for cross-department initiatives. Launched, monitored, and evaluated A/B tests for feature rollouts. Spearheaded the migration of the old web stack to the new tech stack laying the foundation for streamlined UX affecting around 30000 users across 4 countries on the supply side (experts) of the marketplace. Created a revamped communication UX on the matching platform which helped boost initial reach outs from the demand side by 400%.

Set KPIs and Targets for Seasons and OKRs for Quarters in Collaboration with Key stakeholders from all departments. Managed Customer Experience Product Backlog (Jira) and coordinated Cross-functional projects with Marketing, IT, and BI. Implemented a dynamic email preference center and improved potential coverage for behavioural emails by 300%. Optimized user experience by implementing dynamic validations and revamping the registration form resulting in a 5% conversion increase.

Managed relationships with partners and coordinated a team of 25 employees/interns, and Delegated daily operations of the firm. Raised an investment of 300 K INR for a pilot project named Yo! Champ, a diverse talent competition for talented secondary and high school students in Vijayawada, India. Successfully completed the pilot project, which attracted around 300 participants and 1100 Viewers (full venue capacity), in collaboration with the Ministry of Language and Culture, Andhra Pradesh, India.