svenweb3
System Engineer 1st And 2nd Level Support
IT & Web3 professional with 5+ years of technical support experience and a deep-rooted passion for the crypto space since 2019. Known for structured problem-solving, clear communication and staying calm under pressure. Active in the Web3 community as a trader, marketer and content creator — with hands-on experience in blockchain, DeFi, token launches and AI tools. Looking for a remote role where technology and crypto meet.
Experience: 5 years
Yearly salary: $40,000
Hourly rate: $30
Nationality: 🇨🇭 Switzerland
Residency: 🇹🇭 Thailand
Experience
CAREER BREAK – TRAVEL & PERSONAL DEVELOPMENT
Thailand & Japan 2025 - 2026
2-month Muay Thai training camp in Bangtao, Thailand; Long-term travel across Southeast & East Asia (Thailand, Japan); Focus on physical conditioning, mental resilience & self-development; Used the time to intentionally step back, reflect and return with a clear head and renewed motivation for the next chapter
IT SUPPORT ENGINEER – 1ST & 2ND LEVEL
Netrics AG 2022 - 2025
1st & 2nd level IT support for 50+ clients (SMBs to 500+ employee enterprises); Incident & change management – M365, Azure AD, Active Directory; Citrix, VMware & RDS environment management; Device deployment via Microsoft Intune & SCCM; Veeam & Windows File Server backup administration
CIVILIAN SERVICE (ZIVILDIENST)
Switzerland 2021 - 2022
Daily care of children and support to the building caretaker with facility tasks - Kinderhaus Sternen; Internal transport service — moved beds, mail and supplies between wards, supporting daily hospital logistics - Spital Emmental
IT SPECIALIST
EMCH Aufzüge AG 2020 - 2021
Ensured IT operational reliability & external partner coordination; Supported IT project planning, testing & commissioning; Managed company-wide data backups using Veeam
IT APPRENTICE (EFZ) – SYSTEMS ENGINEERING
SPIE ICS AG 2016 - 2020
Cisco switch configuration & RDS infrastructure deployment; Raspberry Pi projects: ticketing system & temperature monitoring; Active Directory administration & First Level Support; Phishing awareness campaign – planning, execution & reporting
Skills
ai
bnbchain
community-manager
customer-service
customer-support
ethereum
kol
marketing-communication
social-media
solana
system-engineer
web3
english
french
german