swatantra

📍 Community Manager – Global & Regional Operations Crypto Project with 47,000+ Telegram Members & 37,000+ Discord Members • Managed both global and regional admins, ensuring smooth internal communication, issue resolution, and coverage planning (leaves, availability, platform management) • Actively participated in weekly developer calls to stay aligned with project updates, timelines, and strategic direction • Contributed creative ideas to improve community engagement, user retention, and overall platform activity • Moderated multiple regional chat groups and social media channels to boost growth and foster a positive, inclusive environment • Delivered prompt responses to community inquiries and escalated issues as needed to maintain user trust • Monitored, analyzed, and reported feedback, online sentiment, and reviews to support data-driven decisions • Built and maintained strong relationships with community members, investors, and industry professionals • Stayed current with Web3, digital tools, and community trends to continuously improve engagement strategies • Collaborated with professionals in media, reputation, and public affairs to support broader brand communication •Documented strategy plans and analyzed server insights to support data-driven decisions. •Discord Management: Build, grow and manage communities on Discord. •Manage team of 12+ Community Specialists. •Create weekly plans of announcements, promotions and giveaways. •Understanding of Web3 and NFT ecosystem.

• Manage and resolve community queries related to exchange operations, ensuring high customer satisfaction. • Assist users with issues involving listing processes, buy & sell orders, and account-related concerns. • Provide support for technical and blockchain-related issues, ensuring seamless user experience. • Collaborate with internal teams to escalate and resolve complex cases efficiently. • Maintain clear and professional communication across multiple channels, including social media and support platforms.

• Grew a Telegram community from 2,000 to 30,000+ members organically through strategic AMA sessions, giveaways, and engaging discussions. • Regularly reported to the Head of Communication about department progress & achievements as well as people management & behavior. • Edited and optimized content to improve structure, clarity, and accessibility for diverse global audiences. • Helped the coordinators to set up shifts and coordinate resources. • Troubleshooted problems and reported to Product/Development teams. • Performed other related duties as required and assigned.

• Delivered software and firmware support for laptops, desktops, and printers, improving system reliability and user satisfaction. • Achieved promotion to Level 1.5 for outstanding troubleshooting and case validation performance. • Advanced to Commercial Printers Division within nine months, managing high-end printer and scanner technologies. • Supported colour printers, mono printers, and scanners across diverse technologies, ensuring high service reliability. • Led a project to develop web-based troubleshooting guides, simplifying processes for engineers and improving resolution efficiency.

• Delivered Level 1 Semi-Technical Support, managing escalated calls and ensuring quick resolution for end-users. • Performed technical troubleshooting and OS installations across multiple Windows versions (XP, 7, 8, 8.1, 10). • Installed and configured printers, while resolving hardware and connectivity issues. • Facilitated seamless client and vendor interactions, strengthening relationships and ensuring high service satisfaction. • Oversaw vendor coordination, ensuring all complaints were resolved within defined TAT through proactive follow-ups. • Managed pan-India Service Centre operations, coordinating with Clients, RIC, and AIC via professional email communication to drive issue resolution and service excellence.