tahira1

Delivered high-quality customer success and technical support to SaaS users via Zendesk and Intercom, maintaining a 95%+ satisfaction rating. Onboarded 300+ new users monthly, improving first-week product adoption by 25% through proactive guidance and walkthroughs. Resolved recurring issues and documented solutions, cutting average ticket handling time by 30%. Collaborated with Product and Engineering teams to resolve platform bugs, reducing user complaints by 18%. Authored step-by-step guides and macros that increased first-contact resolution rate by 22%.

Delivered high-quality customer success and technical support to SaaS users via Zendesk and Intercom, maintaining a 95%+ satisfaction rating. Onboarded 300+ new users monthly, improving first-week product adoption by 25% through proactive guidance and walkthroughs. Resolved recurring issues and documented solutions, cutting average ticket handling time by 30%. Collaborated with Product and Engineering teams to resolve platform bugs, reducing user complaints by 18%. Authored step-by-step guides and macros that increased first-contact resolution rate by 22%.

Managed 100+ weekly billing and account inquiries with 97% accuracy, supporting both B2B and B2C clients. Simplified onboarding flows and user education, raising activation rates by 15%. Created 60+ knowledge base articles, reducing repetitive support tickets by 28%. Partnered with developers and compliance teams to improve UI and security processes, cutting support backlog time by 35%. Consistently achieved 90%+ CSAT while handling high-volume requests across chat, email, and social channels.

Managed 100+ weekly billing and account inquiries with 97% accuracy, supporting both B2B and B2C clients. Simplified onboarding flows and user education, raising activation rates by 15%. Created 60+ knowledge base articles, reducing repetitive support tickets by 28%. Partnered with developers and compliance teams to improve UI and security processes, cutting support backlog time by 35%. Consistently achieved 90%+ CSAT while handling high-volume requests across chat, email, and social channels.

Processed 500+ monthly orders with 99% accuracy, ensuring timely fulfillment and a smooth customer experience. Created 100+ support articles to improve response efficiency and onboarding for new agents. Assisted customers with eCommerce platform integrations and payment setups, reducing failed checkouts by 20%. Created 100+ onboarding guides and internal SOPs that cut new agent training time by 40%. Collaborated with Marketing and Product teams to enhance checkout UX, boosting repeat customer rate by 15%.

Processed 500+ monthly orders with 99% accuracy, ensuring timely fulfillment and a smooth customer experience. Created 100+ support articles to improve response efficiency and onboarding for new agents. Assisted customers with eCommerce platform integrations and payment setups, reducing failed checkouts by 20%. Created 100+ onboarding guides and internal SOPs that cut new agent training time by 40%. Collaborated with Marketing and Product teams to enhance checkout UX, boosting repeat customer rate by 15%.