taylorwatsonb
Customer Success And Account Manager
Passionate about driving customer success and value in Web3 environments by aligning business goals with technical solutions. Customer-focused professional with 5+ years of experience in account management, client retention, and technical consulting. Proven ability to deliver tailored solutions, improve onboarding efficiency, and leverage data-driven insights to drive product adoption and customer satisfaction. Expertise in Salesforce, HubSpot, and workflow automation.
Experience: 3 years
Yearly salary: $80,000
Hourly rate: $45
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
System Administrator
ServiceNow NextGen Program 2024 - 2024
• Designed ServiceNow-based solutions to improve nonprofit operations, reducing onboarding time by 30%. • Automated routine administrative tasks with Bash scripting, enhancing system reliability and user experience. • Developed secure OAuth API endpoints for seamless client integrations.
Software Developer
(Freelancer) 2018 - 2021
• Developed a Finance Tracker app using React and Node.js, showcasing strong problem-solving and troubleshooting skills by delivering solutions for over 500 users. • Designed an Exchange Rate application with JavaScript, reducing data retrieval time by 50% demonstrating efficiency in system optimization. • Delivered a Ruby on Rails-based Meal Tracker app, increasing user engagement by 30% through personalized recommendations. • Collaborated with stakeholders to integrate third-party APIs, ensuring seamless data synchronization andenhancing application functionality.
Skills
account-manager
api
customer-success
customer-support
javascript
python
technical-writer
english