teawa

Provided primary customer support to internal and external customers. Determined root cause of problems with product or service to resolve customer complaints. Responded to customer inquiries about company offerings, products, and services. Updated account information to maintain customer records.

Utilized Adobe After Effects, Premiere Pro and Hitfilm Pro to manipulate, splice and sync video footage. Edited video, audio still imagery, and motion graphics for creative and informational multimedia projects. Worked with graphics templates to seamlessly insert into videos. Created titles, captions, graphics, and templates to enhance visual flare. Participated in brainstorms for new content and series, social media campaigns, and sponsorship initiatives.

Assisted customers with products and checked store inventory for merchandise at other sites. Addressed customer needs and recommend relevant offerings. Monitored store environment to support loss prevention initiatives. Maintained sales, returns, and inventory records. Managed large customer crowds during the holiday season.