terrywang

Led Secure Technical Integrations: Managed full lifecycle integration projects for 20+ major APAC partners on Azure, ensuring 95% policy compliance and driving 22% higher renewals through tailored deployment frameworks. Resolved Critical System & API Failures: Diagnosed and resolved 150+ Priority-A incidents involving cross-platform integration breakdowns and API conflicts, developing standardized troubleshooting protocols that reduced Mean Time to Resolution (MTTR) by 30% to 4.2 hours. Technical Liaison & Requirements Translation: Served as key intermediary between APAC partners and US-based Redmond engineering teams. Used JIRA/Confluence to translate partner needs into clear technical specifications, improving feature requirement clarity by 35%. Proactive Risk Mitigation: Developed predictive diagnostic models identifying 42 pre-implementation risks, preventing potential downtime exceeding 1,200 hours.

Complex Technical Issue Resolution: Achieved NPS 90 by resolving 3,600+ complex hardware/software tickets annually. Created widely adopted visual troubleshooting guides for global service teams. (Relevance: Deep technical troubleshooting, user support - applicable to dApp UX issues, wallet troubleshooting, node configuration). Operational Efficiency Champion: Streamlined hardware diagnostic workflows, accelerating service delivery by 28% and saving 3,200+ team hours/year. Cross-Functional Program Coordination: Orchestrated collaboration between engineering, sales, and logistics for a trade-in program, boosting conversion rates to 10% and generating $1.2M revenue.

Project Management: Successfully delivered two large-scale (25,000 ㎡) HVAC projects on time and with zero safety incidents. Secured key retail contracts.